Customer support and feedback
Description
Almost 90% of commercial sites need daily support from their customers. High-quality and timely assistance to clients gives a significant increase in your sales, trust in the site and the company as a whole. Allows you to more accurately analyze the consumer desires of your customers and visitors, shaping your tasks and future goals for the progressive development of your company.
The AM Support Tracker component is able to solve several tasks for your site at the same time. Answer your clients 'questions in the format of personal correspondence (private), allow your clients to answer other clients' questions (public), and publish frequently asked questions for public viewing.
Screenshots
Capability
- Answer users tickets (Private dialogue - support system).
- Public access to tickets (Public - the format of the forum).
- Unregistered users can create tickets (email access).
- Close the resolved issues.
- Administration of tickets and answers in the frontend.
- Categories for the tickets.
- Email notifications.
- Multilingual support.
- Easy to set up and use.
- Captcha (installed in Joomla).
- Possibility to use it as a feedback form.
Every visitor
Accept tickets even from unregistered users.
Guests receive a special link to the email address specified when creating the question, for access to viewing, the answers, editing and further conducting the conversation.
Multilanguage
Use a convenient language for your customers.
Notifications
Notifications to administrators about new tickets and answers.
Notifications to the authors of tickets about new answers.
Spam protection
Ability to use any CAPTCHA plugins.
We recommend using our free HYDRA plugin. 100% compatibility and anti-spam.
Editor of your choice
Use any text editor designed for Joomla.
Customize black and white lists of items and text.
The choice of editor is independent of the Joomla configuration.
